FAQ - QUOTE COPENHAGEN

Quote Copenhagen's FAQ page, here you will find answers to the most normal questions related to our concept, deliveries, returns and other relevant topics.

Who is behind Quote Copenhagen?

Hanne Birkholm
As the owner of Quote Copenhagen ApS, Hanne is the one who stands for the creative and visual expression she loves colorful unique and authentic products in dimmed colors, and always designs products and puts together colors and patterns that fit into the Nordic style to come A nice mix of ethnic and the Nordic.
Martin Birkholm
Martin started in the fall of 2021 in Quote full -time and stands for everything that has to do with technique. He keeps track of the webshop and our dealer platform and at the same time he is an expert on digital marketing, customer service and sales.
In private, Hanne and Martin have been married since 1990 has 3 adult children, 2 lovely grandchildren, and can also call himself a grandmother and grandfather in May 2022.
Henry Navntoft
Henry started in the winter of 2022 to help with the warehouse, but was eventually integrated as a student assistant at Quote Copenhagen. Together with Martin, they keep track of the webshop and marketing.

What is the concept of Quote Copenhagen?
Our mission is inspired by the positive aspects of the concept of "the global village". By buying our products, you give your awareness of the scarce resources of the earth a tangible expression. You also express your curiosity and respect for the craftsmanship of other cultures.
The employees of Quote Copenhagen are deeply committed to adding to the market new products characterized by unique color combinations, an authentic history across cultural boundaries and always with a stylish personal touch.
It is our goal to become your preferred supplier of natural and authentic products made on the basis of sustainable and craftsmanship and materials. At the same time, it is our goal to market goods that, with a raw and unpolished expression, give your home, both indoor and outdoors, additional history and personality.
 

Delivery and return

How long is the delivery time?
The delivery time is 2-4 business days.
In Denmark we send with GLS to the nearest parcel shop.
Abroad we use UPS for the nearest UPS Access Point.
 
What does the delivery cost?
DENMARK: Order value under DKK 500.00 which costs shipping DKK 49.00
DENMARK: Order value over DKK 500.00 is delivered free of charge.
The rest of the EU: Order value: Up to DKK 1499.00 which costs shipping DKK 110.00
Rest of the EU: Order value: Over DKK 1500.00 is delivered free of charge.
Outside the EU but within Europe: Order value up to DKK 1499.00 which costs shipping DKK 149.00
Outside the EU but within Europe: Order value over DKK 1500.00 which costs shipping DKK 0.00
USA: Order value below DKK 1,499 cost shipping DKK 149.00
USA: Order value over DKK 1,500 which costs shipping DKK 0.00
The rest of the world: Order value up to DKK 1,999 that costs shipping DKK 149.00
The rest of the world: Order value over DKK 2,000 that costs shipping DKK 0.00

What do I do if the item is defective or transport damaged?
If the item is defective or transport damaged upon receipt, within 3 days of receipt, contact Quote Copenhagen and report the error on e-mail: info@qbb.dk
 
How do I return my item?
You can return your order to us without undue delay and within 14 days of notifying us that you wish to cancel your purchase. You must incur the direct expenses in connection with the return of the item.
Upon return, you are responsible for ensuring that the item is properly wrapped in original packaging and the 'tag' of the item with the item's unique number must be included.
You carry the risk of the item from the time of the delivery of the item and until we receive it in our warehouse. The condition of the item when you send it back.
You are liable for any deterioration of the value of the item, which is due to handling other than what is needed to determine the nature, characteristics and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store.
If the item is tried in addition to what is described above, we consider it used, which means that when you cancel the purchase, you will only receive a part or none of the purchase amount, depending on the commercial value of the goods.
In order to receive the entire purchase amount, you must do the same as you can in a physical store. You have to try the item, but not take it in actual use. Goods without "roof" with number on cannot be returned as it is assumed that it has been in use.
Repayment of the purchase amount. Of course, if you regret your purchase, you will receive the amount you have paid back to us. In the event of a impairment for which you are liable, this purchase amount will be deducted.
If you use your right of withdrawal, we will refund all payments received from you, including delivery costs.
We will make a refund with the same means of payment that you used in the original transaction.
We can withhold the refund until we have received the item return.

 

Contact

Where does customer service contact?
If you wish to contact our customer service please call:
TLF: + 45 53 76 76 38
Mon-Fri Kl. 10.00-17.00
Or send us an email at:
info@qbb.dk
You can expect answers within 24 hours.